We have the vision, experience and knowledge to transform, with the success stories to prove it!
In just 6 years Silxo has managed to deliver significant turnaround change for our clients. We have supported organisational growth and reinvigorated working teams. We maintain a true partnership ethos with our clients and look to maintain long term professional relationships.
Headquartered in London with global offices, Validis provide transformational solutions to the Audit, Accountant and Lending markets.
Silxo was engaged in 2016, through to 2018, to help the company address the growing pains it was facing as a result of a successful sales and marketing campaign. Silxo rapidly deployed a full team to implement a product lifecycle process and to assist Validis product resources through the scale-up of the application. The development, QA and testing functions were carried out using Silxo’s offshore capability.
In addition, Silxo provided a number of interim positions including placement of a COO, an overall programme manager and Head of Engineering. In addition, Silxo established the product management and service readiness functions to ensure a seamless migration to the new platform.
An increased frequency in major incidents across critical IT systems was having an impact across key core services at Goldsmiths University of London. This included back office systems, reporting and data-mining activities and, most importantly, the services provided as part of the experience of the student cohort.
Silxo was engaged in 2015, through to 2017, to carry out a series of phases to transform the IT services across the whole university. This started with a highly detailed review and assessment of the infrastructure, application and communications platforms.
From here, the strategic direction of IT was agreed and, as a result, Silxo had a multi-faceted team onsite for over a year designing the enterprise architecture and managing 3rd party hardware and software vendors in the implementation of the new systems.
Some of the key outcomes from Silxo’s engagement with Goldsmith’s include major incidents reducing from one a week to one a quarter, a plethora of disparate data stores were raised up into a central data warehouse and key data was stored in a Master. As well as this, staff and student login time were reduced from minutes to seconds, service desk processes were overhauled to provide a better client experience, and the IT department and its improved effectiveness helped rebuild credibility across the University department heads.
Based in London with development resources in Madrid, Geniac provides accounting, tax, legal and HR services to small/medium businesses. Following the securing of investment funds and the departure of the founding CEO and CTO, it was deemed necessary to accelerate product development and grow the existing service catalogue.
Silxo was initially engaged in 2016 to carry out a review of product and to carry out team assessments on the product management and development teams. This resulted in a number of findings relating to an inherent disconnect between the product priorities and the needs of the client base.
As a result of the recommendations, the Silxo engagement was extended through 2017 with Silxo providing an Interim CTO, based in Madrid, to lead the product and development activities. A restructure of the lead to immediate cost savings and a removal of duplicated efforts, and a prioritisation exercise was executed which resulted in a clear, focused set of product requirements and therefore an agreed product road map. The engagement led to the implementation of a fully agile process across product and development which allowed for business requirements to be properly assessed and led to a greatly improved delivery time. As well as this, fortnightly drops of system improvements were introduced and aligned to development sprints that were coupled with regular demos to the business that allowed for feedback and governance around acceptance into live operations.
Based in London with teams also located in Chicago, the IT department of this financial organisation operates a set of distributed and matrix-managed IT services and resources.
These services, such as general infrastructure, are coordinated centrally, delivered locally and charged back to internal customers. A recurring set of severe IT service outages had had major impact on critical business applications and had undermined confidence in the planning around a scheduled datacentre consolidation project.
In 2015, Silxo were engaged to perform an assessment of the global infrastructure team from the top down. In addition, a review was made of global standards and operational processes. As a result of the findings, Silxo placed a team onsite at the client and implemented an infrastructure services improvement plan which covered the UK and US IT organisations.
Silxo initiated twelve discrete work-streams and managed the internal resources to deliver over 60 projects that arose as part of the work-stream focus. A specific service catalogue was implemented allowing internal clients to clearly understand the services provided by the IT function which greatly transparency and improved confidence levels in the business.
Silxo’s engagement with Gallagher lead to the immediate implementation of 60 projects to improve service to the internal teams which in turn improved operations and their responsiveness to external clients. Silxo also took immediate stewardship of the customer’s critical IP processes and stabilised their performance, and service desk calls and active tickets were reduced by an overall 60% with some areas seeing improvements of 80%.